Personal Information

When you enroll in our programs or contact us, we collect basic details like your name, email address, phone number, and mailing address. We also gather information about your financial education goals and current knowledge level to personalize your learning experience.

If you participate in our budgeting workshops or use our financial planning tools, we may collect information about your financial situation that you choose to share for educational purposes.

Technical Information

Our website automatically collects technical data including your IP address, browser type, device information, and how you navigate through our educational content. This helps us improve your learning experience and identify which resources prove most helpful.

Communication Records

We keep records of your interactions with our support team, including emails, phone calls, and chat messages. These records help us provide better assistance and track the effectiveness of our educational support.

We don't sell or rent your personal information to third parties. However, we may share your data in specific circumstances:

Service Providers

We work with trusted partners who help deliver our educational services, including email providers, learning management systems, and payment processors. These partners only access information necessary to provide their services and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by Australian law or if we believe disclosure is necessary to protect our rights, comply with legal processes, or respond to valid requests from government authorities.

Business Transfers

If xentnovaora undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

We implement multiple layers of security to protect your personal information:

Technical Safeguards

Our systems use encryption for data transmission and storage, secure servers with regular security updates, and multi-factor authentication for staff access to personal information.

Administrative Controls

We limit access to personal information to authorized staff who need it for their job functions. All team members receive regular privacy and security training.

Physical Security

Our offices and data centers maintain strict physical access controls, including secured entry points and surveillance systems.

We keep your personal information only as long as necessary to provide our educational services and comply with legal obligations:

Student records and course completion data are retained for seven years after course completion to support your ongoing financial education journey and meet regulatory requirements.

Contact information and communication preferences are maintained while you remain engaged with our programs, plus two additional years to allow for re-engagement opportunities.

Technical data like website usage information is typically retained for two years for service improvement purposes.

While xentnovaora operates primarily within Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place through:

Contractual protections that require overseas providers to maintain equivalent privacy standards to those required under Australian privacy law.

Regular audits of international service providers to verify compliance with our privacy standards.

Data processing agreements that specify how your information can be used and require prompt notification of any security incidents.

Our website uses cookies and similar technologies to enhance your learning experience:

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your login session and remembering your course progress.

Performance Cookies

We use these to understand how visitors interact with our educational content, helping us identify popular resources and areas for improvement.

Preference Cookies

These remember your settings and preferences to provide a personalized experience when you return to our site.

You can control cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of our learning platform.

If you have concerns about how we handle your personal information, please contact us first so we can work together to resolve the issue. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.

We take all privacy complaints seriously and will investigate promptly. Most privacy concerns can be resolved quickly through direct communication with our privacy team.